FAQ

Orders are first come first serve and is customized to your liking. Order Processing time is dependent on the complexity of the design. All orders are subject to a 7 to 14 business day processing time. Updates will be provided throughout the customization process. 

All orders are shipped via USPS with a 3 to 5 business day turnaround time after order is complete.

You will love what we have created for you so we take our time to ensure your vision is what you are getting. ***Also during the Holidays orders can take longer than usual please order accordingly.****RUSH ORDERS may be available, please include in the comments when placing your order.

Shipping destinations:

• We ship only in The United States of America.

Shipping times:

• All orders are shipped using priority shipping with USPS

• Shipping processing time 3-5 business day (tracking number will be emailed once order is recieved by USPS)

Order Processing Time

• Order process is from when order has been confirmed to the completion and it has been sent out for delivery
• Order processing timeframe 7-14 business days

When you are getting a customized tumbler made, their are various factors that can cause the price to go up. As we are going over details of what your wanting to incorporate on the cup, prices will be discussed at that time.

We now have a custom order form to make placing custom orders easier. Please use the following link to access the Custom Tumbler order page: Custom Order Form

We don't accept refunds. Due to items being custom made.